This Refund Policy outlines the terms and conditions for refunds on our System Design Dive platform. We want to ensure you have a clear understanding of our refund process.
1. Refund Eligibility
You are eligible for a refund of unused credits under the following conditions:
- Unused Credits: You have purchased credits that have not been used for any services on our platform.
- Valid Request: You submit a refund request within 30 days of the credit purchase.
2. Refund Process
To request a refund for unused credits, please follow these steps:
- Contact us at contact@systemdesigndive.com with the subject line "Refund Request"
- Provide your account email address and the transaction details (purchase date, amount, and payment method).
- Specify the number of unused credits you wish to refund.
- We will verify your account and credit usage within 10 business days.
- If approved, the refund will be processed within 15 business days.
3. Refund Methods
Refunds will be processed using the same payment method used for the original purchase.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Used Credits: Any credits that have been utilized for platform services.
- Time Expired: Credits that have expired according to our terms of service.
- Promotional Credits: Free or promotional credits provided as part of special offers.
5. Processing Time
Refund processing times vary depending on the payment method:
- Verification: 10 business days to verify and approve refund requests.
- Processing: 15 business days to process approved refunds.
6. Disputes and Appeals
If you disagree with our refund decision, you may:
- Request a review by providing additional documentation or clarification.
- Contact us directly to discuss your specific situation.
- We will review each case individually and fairly.
7. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.
8. Contact Information
For refund requests or questions about this policy, please contact us at contact@systemdesigndive.com.
